Refund and Return Policy

Overview

At Aviation Spare Parts LLC, we take pride in delivering premium, certified aviation components that meet the highest quality standards. Due to the critical nature of our products, we have established a strict Refund and Return Policy to ensure the safety and reliability of every part, while also providing clear guidelines for our valued customers.

Eligibility for Returns

  • Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact us immediately. We will work with you to resolve the issue by either providing a replacement, repair, or a full refund.
  • Incorrect Items: If you receive an item that does not match your order, please notify us within 7 days of receipt.
  • Unopened and Unused Products: Returns for items that are not defective, damaged, or incorrect are subject to approval and must be in their original, unopened condition. Note that many aviation spare parts are custom-ordered or have limited resale value once opened, and therefore, non-defective items may not be eligible for return.

Please note: For safety, regulatory, and compliance reasons, certain components (e.g., critical engine parts or items that have been installed or used) are not eligible for return or refund.

Return Process

  1. Contact Us:
    Reach out to our Customer Support team at returns@aviationsparepart.com within 7 days of receiving your order to initiate a return. Please provide your order number, details of the issue, and photographs (if applicable) of the defect or damage.
  2. Return Authorization:
    Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number along with detailed instructions on how to return the item. Returns without an RMA number may not be accepted.
  3. Packaging and Shipping:
    Please package the item securely in its original packaging (if available) along with all accessories, documentation, and any free gifts. We recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect items).
  4. Inspection and Processing:
    Upon receipt, our team will inspect the item to confirm the reported issue and condition. If approved, we will process your refund or replacement accordingly.

Refund Details

  • Refund Method:
    Refunds will be issued to the original payment method. Please allow 7-10 business days after our receipt of the returned item for the refund to be processed.
  • Restocking Fees:
    A restocking fee may be applied for returns of items that are not defective or damaged. This fee will be deducted from the refund amount.
  • Exclusions:
    Shipping charges and any custom-order fees are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different product or size, please follow the return process above and indicate your preference for an exchange. Subject to availability and after receiving the returned product, we will process your exchange request.

Important Considerations

  • Non-Returnable Items:
    Certain products, due to safety, regulatory, or logistical reasons, cannot be returned once installed or if they are custom or one-time orders.
  • Timelines:
    All return and refund requests must be initiated within 7 days of receipt. Requests made after this period may not be eligible for a refund or return.
  • Liability:
    Aviation Spare Parts LLC is not responsible for any loss or damage during return shipping. We recommend using a shipping method that includes tracking and insurance.

Contact Us

If you have any questions or require further assistance with our Refund and Return Policy, please contact our Customer Support team

By purchasing from Aviation Spare Parts LLC, you agree to the terms outlined in this Refund and Return Policy. We appreciate your trust in our products and are committed to ensuring your satisfaction and safety.